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Australian Consumer Warranty

Shriro Australia the exclusive distributor of Casio Musical Instruments in Australia provides a (5) five-year conditional warranty for Casio Musical products from the date of original purchase. Please read the information below to assist you.

IMPORTANT!

In order to make a claim on your product warranty, your sales receipt must be presented as your proof of purchase. We recommend you staple your sales receipt to your instruction booklet and store for future reference to avoid disappointment.

TERMS AND WARRANTY:

You may have rights implied by state or federal law. Nothing in the terms of this warranty is to be taken to exclude or modify statutory conditions or warranties, which the law does not allow us to exclude or modify.

WHAT IS COVERED:

For a period of (5) five years from date of purchase, and upon proof of purchase, the product will be repaired free of charge for both parts and labor, provided a defect in materials and or workmanship has been verified. To obtain these warranty services, please ship or return the product to an authorised Shriro repair agent, with a copy of your sales receipt that shows the date of purchase to the store where purchased. Due to the possibility of damage or loss during shipping, it is recommended when sending the product for service that you package the product securely using a transport method that confirms receipt by signature.

WHAT IS NOT COVERED:

Consumer shall not have any claim under this warranty for repair if:

  1. The problem is caused by improper, rough or careless treatment, i.e. broken keys, display, liquid spillage etc.
  2. The problem is caused by improper repair or adjustment made by anyone other than a Shriro authorised service center.
  3. The problem is caused by battery leakage, i.e. remove batteries if product is not used for an extended period.
  4. The problem is caused by the use of other than the correct power cord or AC power adaptor model type.
  5. The proof of purchase is not presented when requesting service.
  6. Instruments not purchased through an Authorised Casio Music reseller in Australia.
  7. The instrument has been interfered, tampered with or modified.
  8. The serial number has been defaced, modified or removed.

ACCESSORY WARRANTY:

Please note that all product accessories are covered for a period of 1 year from the date of original purchase, i.e. power adaptors, sustain pedals, product stands etc.